Privacy Policy

Overview

CiteLLM ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our services.

Information We Collect

Account Information

When you sign up, we collect your name, email address, and company information.

Documents

Documents you upload for processing are used solely to provide our extraction services. We do not use your documents to train models or for any purpose other than delivering results to you.

Usage Data

We collect basic analytics about how you use our service to improve performance and user experience.

How We Use Your Information

• To provide and maintain our services
• To communicate with you about your account
• To improve our services
• To comply with legal obligations

Data Retention

Uploaded documents are processed and can be deleted upon request. Account information is retained while your account is active and for a reasonable period thereafter.

Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest.

Self-Hosted Option

For customers using our self-hosted solution, your documents never leave your infrastructure. We have no access to your data.

Contact

For privacy-related questions, contact us at citellm@superdocs.io.